Out of hours virtual enquiry service survey - Mon, 18 Mar 2019

In 2016 the SCONUL Office negotiated access for members to an out of hours enquiry service offered by OCLC at a reduced fee. The virtual enquiry service is delivered via QuestionPoint. It is both a reference management tool and a 24/7 reference co-operative. In principle co-operative members provide library users with a live chat help 24 hours a day, all year round, but it was agreed that the UK participants did not have to become members of the co-operative and provide live chat help for other participating institutions across the globe. 44 SCONUL members have subscribed to the service and the deal is due to expire later thgis year. 


SCONUL wishes to gain an understanding of the current online chat / enquiry service landscape and whether there is an appetite for a consortia deal for an out of hours service. It would be very helpful if member institutions could complete the appropriate online survey as it will provide useful background information that will inform discussions. There are two versions of the survey. One for those institutions who are currently members of the consortia and one for those that are not.


Virtual Enquiry Service – Exploring the landscape and potential for a consortia deal (for non-subscribers to the deal)

Virtual Enquiry Services - Exploring the potential for a continued consortia deal (for existing subscribers to the deal)


All responses will be anonymised. The survey should take no more than five to ten minutes to complete.


Please can you complete the survey by the evening of Tuesday 9th April 2019. Thank you.