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customer service

Publication

Embracing the student voice

07/09/15
User Experience and Success
  • Read more about Embracing the student voice

Using ‘snap focus groups’ to improve user experience for specific groups

07/09/15
User Experience and Success
  • Read more about Using ‘snap focus groups’ to improve user experience for specific groups

Customer service excellence at the University of York

07/09/15
User Experience and Success
  • Read more about Customer service excellence at the University of York

Customer Service Excellence (CSE) in Library Services, Queen’s University Belfast

07/09/15
User Experience and Success
  • Read more about Customer Service Excellence (CSE) in Library Services, Queen’s University Belfast

Flexible loans

15/09/14
  • Read more about Flexible loans

News from member libraries

29/01/13
  • Read more about News from member libraries

News from member libraries

09/04/13
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The use of Prezi for customer journeys and customer service excellence

27/11/12
  • Read more about The use of Prezi for customer journeys and customer service excellence

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